Team Leader - Tenant Services

Team Leader - Tenant Services

Foundation Housing Ltd

Leederville, Perth WA (Hybrid) Housing & Homelessness Services (Community Services & Development) Full time

$110k–$120k + super + offsite car parking

About Us

At Foundation Housing Ltd (FHL), we believe a home is more than a roof over your head. It's safety. Stability. A foundation for wellbeing and connection.

As one of Western Australia's leading community housing providers, we support more than 3,500 people across the state—from Perth to the Pilbara and the Kimberley—with safe, secure, and affordable homes.

We provide social and affordable housing, lodging, youth and shared accommodation, and disability housing. Over the past year we've added new affordable apartments, delivered specialist disability projects, and been named the preferred proponent for several new social housing developments.

Our vision is simple: a home for everyone.

About the Role

This is a diverse leadership role that brings together community engagement, early intervention, partnerships and continuous improvement. You will lead a team of passionate professionals, build strong relationships across the organisation and with external partners, and develop programs that respond to the changing needs of our tenants.

You will provide strategic direction, coaching and support to the Tenant Engagement and Tenant Support teams, creating a positive and high-performing team culture.

A key focus of the role is early intervention and tenancy sustainability. You will work closely with housing services to identify emerging tenancy risks and ensure tenants are connected early with the right support. The Tenant Support team does not provide direct case management or specialist support; instead, the focus is on identifying risk, early intervention and connecting tenants to appropriate services.

You will also use tenant feedback, data and emerging trends to identify opportunities for improvement, measure program outcomes and ensure our engagement and support initiatives deliver meaningful and lasting impact.

Key Responsibilities

• Lead, coach and develop the Tenant Engagement and Tenant Support teams, including effective performance management.
• Develop and deliver programs that promote tenant connection, inclusion, participation and wellbeing.
• Oversee the delivery of meaningful community events, activities and engagement initiatives.
• Build strong partnerships with community organisations, government agencies and service providers to expand opportunities and strengthen support pathways.
• Lead a proactive early intervention approach to identifying and responding to tenancy risks.
• Work collaboratively with housing teams to support tenants experiencing challenges such as financial hardship, arrears or disengagement.
• Develop effective referral pathways to connect tenants with appropriate external services and specialist support.
• Use tenant feedback, data and emerging trends to inform service improvements and respond to changing tenant needs.
• Measure and report on outcomes including tenant participation, tenancy sustainability, referrals, social value and community impact.
• Lead continuous improvement initiatives that enhance tenant experience, service pathways, partnerships and operational processes.
• Ensure effective governance, risk management and compliance across engagement activities, events and support services.
• Contribute to broader organisational projects and strategic priorities.

About You

You are a collaborative and values-driven leader who can bring people together around a shared purpose. You will have experience leading teams and programs that create positive outcomes for people and communities.

You will bring:

• Demonstrated experience leading, coaching and developing high-performing teams.
• Experience in community engagement, tenant/customer engagement, social services, housing or a related field.
• Strong understanding of early intervention, referral pathways and supporting people experiencing complex or emerging challenges.
• Proven ability to build and maintain effective partnerships across community, government and service sectors.
• Strong communication, relationship-building and stakeholder engagement skills.
• Experience using data, feedback and insights to inform programs and drive continuous improvement.
• Strong organisational, planning and project management skills.
• An ability to balance strategic thinking with practical delivery.
• A commitment to inclusion, wellbeing, sustainable tenancies and creating meaningful social impact.

Essential Requirements

• Current National Police Clearance.
• Current WA Driver's Licence.

Why You'll Love Working With Us

• Purpose-led organisation – your work changes lives every day
• A culture of kindness – caring is our most shared and valued behaviour
• 95% of our people recommend FHL as a great place to work

Benefits and Perks

• Not-for-Profit Salary Packaging (up to $15,899 + $2,650 meal/entertainment)
• Wellness Allowance ($200) + two Wellness Days per year
• Employee Assistance Program (six free sessions + resilience app)
• Hybrid Work Environment (up to two days working from home)
• Modern offices in central Leederville

Application

To apply, visit Careers – Foundation Housing to view the full job description and submit your application.

A personalised cover letter will help you stand out.

Applications close 5pm on Thursday, 15 October 2026. We'll be interviewing as we go, so don't wait if this sounds like the right fit for you.

Employer Questions

• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?
• Do you have a current Police Check (National Police Certificate) for employment?
• Are you licenced to drive a manual vehicle?
• How many years of Community Development experience do you have?
• Have you completed a qualification in community services?

About Foundation Housing Ltd

Foundation Housing is one of WA's largest developers and managers of affordable housing for people in need. More than just accommodation, we provide a high level of service and support to help our tenants sustain their home. We do this because we understand that having a safe and secure home provides the foundation to look forward with hope.

Foundation Housing Limited (FHL) is an equal opportunity employer that values diversity and inclusion. We encourage people with a disability, people who identify as Aboriginal and Torres Strait Islander, those from culturally diverse backgrounds and people who identify as LGBTIQ+ to apply.