Tenancy and Property Officer

Department of Families, Fairness and Housing

Overview

Work Type: Ongoing - Full-time

Salary: $81,496 - $98,955

Grade: HSO2

Occupation: Community services

Location: Loddon Mallee - Mildura

Reference: VG/DFFH/377993/377979

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Areas of focus:

• Child protection
• Housing
• Disability
• Prevention of family violence
• Multicultural affairs
• LGBTIQA+ equality
• Veterans
• Women and youth

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria. We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don't hesitate to get in touch with the contact person listed on the ad.

The Role

The Housing Services Officer role is a client facing position which supports the delivery of the Department of Families, Fairness and Housing's housing program and play a vital role in supporting client-centered services to individuals and families who seek housing assistance or reside in public housing.

Housing Services Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance.

Housing Services Officers at Classification 2 are fully competent across the assigned housing functions and apply well-developed skills in all areas. They may be required to be a local reference point in processes and procedures for less experienced staff and will work in an environment under general supervision.

Accountabilities

• Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.
• Prepare routine cases with well established procedures and represent the Department at Victorian Civil Administrative Tribunal (VCAT).
• Apply early intervention strategies to sustain tenancies.

How to Apply

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

Applicants are required to submit:

• CV
• Cover Letter (max 2 pages) outlining suitability to the role in line with the Key Selection Criteria

Work eligibility: Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

Pre-employment screening: Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applications close: Monday 26 October 2026 at 11.59pm

Posted: 12 October 2026

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)