Support Coordination Lead
SGCHSupport Coordination Lead
Posted: 20/10/2026 Closing Date: 30/10/2026
Salary: $129,458.93 - $134,868.97
Job Type: Permanent - Full Time
Location: Sydney, NSW
Job Category: Tenancy and Support Services
About SGCH
At SGCH, we believe everyone belongs. As a leading not-for-profit community housing provider, we support over 12,000 customers across 7,000 homes in NSW and VIC. Guided by our values – We Care, We Create, We Connect – we've built an inclusive workplace where everyone has the opportunity to grow and thrive.
We are committed to fostering an inclusive environment and welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences.
About the Role
We're looking for an experienced and passionate Support Coordination Lead to lead and evolve our support coordination function, ensuring customers experiencing vulnerability can access the services and supports they need to thrive.
Reporting to the Head of Customer Voice, you will provide strategic and operational leadership to SGCH's Support Coordination team, driving excellence in practice, partnerships and customer outcomes. You'll lead a team of Support Coordinators, oversee complex customer matters, strengthen external support networks, and continuously improve how support services are delivered across the organisation.
This is a permanent role and requires travel to all SGCH office locations and portfolios as required.
Key Responsibilities
- Lead the Support Coordination function to improve customer wellbeing, tenancy sustainment and social inclusion outcomes
- Build a consistent, high-quality service framework and practice standards
- Lead service improvement initiatives and operational excellence
- Develop strong partnerships with government, health and community organisations
- Support complex and high-risk customer matters through coaching, guidance and escalation support
- Lead workforce planning, performance, capability development and budget management
Essential Criteria
- Relevant tertiary qualifications and experience in Social Work, Community Services, Human Services, Psychology, Health, Welfare or a related discipline, with extensive leadership experience in support coordination, community services, tenancy sustainment, health, disability or social support programs
- Demonstrated success leading high-performing teams within complex service delivery environments, with a strong understanding of trauma-informed, recovery-oriented and person-centred practice
- Proven ability to drive service improvement, operational excellence and change initiatives, using data, insights and sound problem-solving skills to improve customer and service outcomes
- Highly developed stakeholder engagement and partnership management skills, with a current NSW Driver Licence, WWCC and willingness to travel across SGCH offices and sites
What We Offer
- Competitive package – 35-hour work week with competitive and above Award pay
- NFP salary packaging – Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings
- High-growth environment – Real opportunities to grow your career with a focus on internal promotions, inhouse learning and development and study assistance support
- Health and wellbeing benefits – Corporate discounts with Flare for everyday savings, Reward and Recognition program, access to a free 24/7 Employee Assistance Program (EAP) for you and your family
- Paid Parental Leave – 12 weeks paid parental leave and 3 days bonus annual leave
- Agile and innovative work practices – Hybrid work arrangements including work from home options, and modern, well-located offices close to public transport
How to Apply
Click 'Apply', upload your CV and answer the application questions by 9am Friday 30 October 2026.
The recruitment process may include interviews and relevant skills or behavioural assessments with selection based on demonstrated merit against the roles criteria. Appointment is subject to standard pre-employment checks, such as working rights, employment references from previous managers, a National Police Check, and a health assessment.
Please note we may establish a Talent Pool from this process.
If accessibility and adjustments are needed to apply for this role comfortably, please reach out to jobs@sgch.com.au
About SGCH
<cite index="5-2">SGCH provides sustainable, safe and affordable housing as the foundation for customers to connect to opportunities and build their communities.</cite> <cite index="6-7">SGCH houses over 12,000 people in 7,000+ homes across Sydney, Melbourne and Brisbane.</cite> <cite index="4-4">SGCH is recognised as a Tier 1 provider under the National Regulatory System for Community Housing.</cite>
Interested in this role?
Apply now to join SGCH.