Housing Officer - Frontline Services
Queensland Department of Housing and Public WorksAbout the role
Deliver culturally responsive, person-centred housing services to First Nations peoples and communities, while supporting effective tenancy management, customer service, and community engagement.
Responsibilities
- Communicate effectively and sensitively with First Nations peoples, including Aboriginal and Torres Strait Islander Councils, to foster collaborative relationships with the community.
- Conduct comprehensive, person-centred customer interviews around housing need.
- Assess social housing applications, quality assuring assessments and conducting regular reviews of applications.
- Monitor and follow-up arrears, rent payments and action sundry debts as required.
- Conduct home visits and investigate and facilitate the resolution of tenancy issues, complaints and maintenance issues, escalating appropriately to Senior Housing Officer.
- Maintain accurate and timely customer and property records and files ensuring departmental compliance.
- Enter a high volume of data and process documents utilising a number of IT systems.
- Support and maintain a workplace safety culture by ensuring that Workplace Health and Safety policies and procedures are adhered to.
Application details
Job Ad Reference: QLD/704018/26
Closing Date: Wednesday, 28 October 2026
Application validity: Applications remain current for 12 months
About Queensland Department of Housing and Public Works
<cite index="5-6,5-7,5-8,5-9">The department delivers a range of housing, building, fleet and asset management and procurement services. It builds, manages and maintains homes and provides assistance through public housing and grant funding to registered providers. It also offers services that help low income earners to enter and remain in the private rental market, and provides policy, advice and delivery of services to government agencies in the areas of construction, asset and facilities management, procurement and fleet management.</cite>
Interested in this role?
Apply now to join Queensland Department of Housing and Public Works.