About Ingenia
Ingenia is an ASX 200 listed company that owns and operates a growing network of over 100 lifestyle communities and holiday parks across Australia. Our portfolio includes over 15,700 income-generating sites, with more than 11,000 residents calling our communities home each day, and over 1.2 million guest nights enjoyed annually across our holiday parks.
We're focused on creating warm, inclusive spaces where people truly feel at home, whether someone is staying for a weekend or settling in for years.
About the Role
Reporting to the Community Sales Manager, you'll take ownership of the customer journey following deposit, keeping customers informed, supported and excited as they move towards settlement and their new life at Ingenia.
You'll manage a portfolio of customers at different stages of their journey, coordinate contracts and documentation, track settlement pipelines and work across our Sales, Community, Home Delivery, Projects and Marketing teams to keep everything moving.
This role brings together customer experience, property, sales and settlement coordination.
Key Responsibilities
- Guide and support customers through their journey from deposit to settlement
- Manage settlement pipelines, contracts, documentation and key dates
- Build trusted relationships with customers, families and key internal and external stakeholders
- Proactively resolve issues that could impact the customer experience or settlement
- Support the broader Sales team with customer engagement, community events and sales activities as required
About You
- Experience in property, real estate, sales or property administration
- A natural relationship builder who can confidently support customers through significant financial and life decisions
- Highly organised, with strong attention to detail and the ability to manage multiple customers and priorities
- Confident working with contracts, documentation and relevant legislation
- Customer-focused, empathetic and proactive, with a genuine drive to deliver great outcomes
Benefits
- Make a real difference by helping customers through one of life's biggest decisions
- Join a collaborative, customer-focused team where relationships genuinely matter
- Enjoy variety, with exposure across sales, property, customer experience and community operations
- Employee share plan opportunities
- Novated leasing options
- Retail and lifestyle discounts
- Heavily discounted accommodation at Ingenia Holiday Parks
- Up to 26 weeks paid parental leave
Recruitment Process
- Apply via Ingenia's website (no cover letter needed)
- Phone conversation with Talent Acquisition team
- Interviews
- Background Checks
- Receive your offer, and join your team that values your contribution and collaboration
Requirements
All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.
About Ingenia
Ingenia is a technology architecture and consulting firm that designs technology strategies, implements cloud-native architectures, and develops software solutions for enterprise clients. The company specializes in IT efficiency, platform engineering, data solutions, and AI-powered business transformations, serving corporations and startups across Latin America.
Interested in this role?
Apply now to join Ingenia.