Facilities Coordinator

About the role

MECCA's Facilities team plays a vital role in creating safe, functional and beautifully maintained spaces that enable our teams to deliver exceptional customer experiences every day. We're looking for a proactive and highly organised Facilities Coordinator to support the maintenance of our store network across Australia and New Zealand. Working closely with the Facilities Manager, you'll be the first point of contact for store teams and contractors, coordinating both reactive and planned maintenance while building strong relationships with internal and external stakeholders to keep our stores operating at their best.

Responsibilities

Reporting to the Facilities Manager, you'll coordinate maintenance activities across our AU & NZ store network, ensuring requests are managed efficiently and stores receive timely support. You will:

• Coordinate planned preventative maintenance programs and reactive maintenance requests across the store network
• Manage maintenance tickets from end to end, partnering with contractors, landlords and shopping centres to achieve service level agreements
• Communicate maintenance activities with store teams and provide timely updates throughout the repair process
• Maintain accurate facilities records, contractor reports and maintenance data across systems
• Support continuous improvement initiatives that enhance contractor performance, maintenance processes and the overall store experience

What you will bring

You are an organised, customer-focused coordinator who thrives in a fast-paced environment and enjoys building strong relationships. Ideally, you will bring:

• Experience in facilities, retail operations, customer service or a similar operational support role
• Exceptional organisational skills with the ability to manage multiple priorities and work calmly under pressure
• Strong communication and stakeholder management skills, with confidence working across internal teams and external contractors
• High attention to detail, a proactive mindset and the ability to work autonomously while maintaining confidentiality
• Proficiency in Microsoft Office Suite and experience working with maintenance management systems or service ticket platforms (such as Jira) is advantageous

Your life at MECCA

Whilst we are focused on our #CustomerFirst mantra, we know that wouldn't be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way!

Team member benefits include:

• Professional development programs and first-class digitised learning offering
• Health and well-being initiatives
• Reward and recognition programs
• Access to bonus and incentive programs
• Access to quarterly product allowance
• Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy

There are also so many other ways in which you'll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.

About MECCA

Since our very first day in 1997, our purpose has been to enable our customers to look and feel their best by offering them the world's best line-up of beauty and skin-care brands, coupled with exceptional service. Fast forward to today, and we have almost 5,000 MECCA team members across 100+ retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day. Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores, our Support Centre or one of our Distribution Centres, you will be an integral part of the MECCA family.