Tenancy Officer

Salary and Classification

Salary: $76,849.00 to $82,996.00 pro rata, per annum - plus 12.0% Superannuation

Classification: General Stream Band 3

Award: Health and Human Services (Tasmanian State Service) Award

About Homes Tasmania

Homes Tasmania is building homes and creating opportunities for Tasmanians by delivering new social and affordable homes. We work with a range of agencies and sectors so Tasmanians can benefit from a resilient and diverse housing market that allows them to continue to improve their housing situation and all the opportunities that better housing makes possible.

Homes Tasmania is committed to investing in its people to ensure a sustainable and successful organisation through a positive workplace culture and highly capable employees.

Employment Details

Period of employment / Hours: Permanent part-time day work (38 hours per fortnight)

Location: Homes Tasmania - Tenancy Services – North

Note: Other permanent full-time and part-time vacancies, and fixed term full-time and part-time vacancies, that may arise in the near future may also be filled from this selection process.

Primary Purpose / Focus

• Support the Team Leader in the delivery of services.
• Under the direction of the Team Leader, be accountable for property and tenancy management activities for a sector of properties and the relevant tenancies.
• Be accountable for the achievement of quality, financial and performance targets for the nominated Sector.

Skills and Experience

Selection criteria includes:

• Demonstrated ability to maintain a customer service focus in a service delivery environment subject to ambiguity and change.
• Demonstrated ability to interpret client circumstances and requirements, including the identification of the need for support services, and the use of initiative and utilisation of problem-solving skills to make well-informed recommendations in relation to tenancy management within relevant legislation, policy, and guidelines.
• Demonstrated ability, both individually and as a member of a team, to plan, organise, set priorities to complete tasks to meet deadlines and achieve established benchmarks and standards.

Note: Please refer to the Statement of Duties for ALL the selection criteria of this position.

Desirable Requirements

• Current Driver's Licence.
• Working towards or successful completion of qualifications relevant to the job.

Essential Requirements

The Head of the State Service has determined that the person nominated for this job is to satisfy a pre-employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:

• Conviction checks in the following areas: crimes of violence, sex related offences, serious drug offences, crimes involving dishonesty, serious traffic offences (if Driver's License is an Essential Requirement)
• Identification check
• Disciplinary action in previous employment check

How to Apply

Your application to the vacancy must be submitted as a Short Form Application (SFA) consisting of a maximum two-page written application plus a resume.

Online applications are preferred — please click the blue 'Apply Now' button.

If you apply online:

• Please DO NOT send a hard copy application as well.
• You do not need to upload an Application for Employment form.

If you have any difficulty accessing/using the online application process please email your application documents (preferably combined as 1 word or pdf document only) AND a copy of the application form to: people.services@homes.tas.gov.au

For More Information

Contact Officer: Cindy Young

Position: Lead Tenancy Manager

Email: cindy.young@homes.tas.gov.au

Phone: 0409 090 292 (mob)

All prospective or interested applicants to this position are strongly encouraged to contact Cindy Young for further information about the position, and clarification about the specific written requirements of your application.

Documents

• Statement of Duties (PDF): Generic Tenancy Officer Band 3 (February 2025) HAHSA.PDF
• Statement of Duties (Word): Generic Tenancy Officer Band 3 (February 2025) HAHSA.DOCX
• Homes Tasmania - Applicant Guide SFA July 2025.pdf
• Homes Tasmania - Applicant Guide SFA July 2025.docx
• SFA Frequently Asked Questions (FAQs) for Applicants: SFA FAQS Jan 2023.docx
• Application for Employment (Word).docx
• Application for Employment (PDF).pdf