Tenancy and Property Officer

Department of Families, Fairness and Housing

Work Type: Ongoing - Full-time

Salary: $81,496 - $98,955

Grade: HSO2

Occupation: Other

Location: Hume - Greater Shepparton

Reference: VG/DFFH/380759

About the Department

The Department of Families, Fairness and Housing (DFFH) works to create equal opportunities for all Victorians to live a safe, respected and valued life.

Areas of focus:

• Child protection
• Housing
• Disability
• Prevention of family violence
• Multicultural affairs
• LGBTIQA+ equality
• Veterans, women and youth

The department works in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

The department is committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and the department encourages applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.

About the Role

Tenancy and Property Officers play a vital role in supporting the delivery of client-centered services to individuals and families who seek housing assistance or reside in public housing.

Tenancy and Property Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance.

Tenancy and Property Officers are fully competent across assigned housing functions and apply well-developed skills in all areas. They may be required to be a local reference point in processes and procedures for less experienced staff and will work in an environment under general supervision.

Accountabilities

• Identify and apply early intervention strategies to sustain tenancies
• Use persuasive skills in dealing with clients and stakeholders on all housing matters
• Prepare routine cases with well established procedures and represent the Department at Victorian Civil Administrative Tribunal (VCAT)
• Keep accurate and complete records of work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements

How to Apply

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

Applicants are required to submit:

• CV
• Cover Letter (max 2 pages) outlining suitability to the role in line with the Key Selection Criteria

Work Eligibility: Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

Pre-employment Screening: Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applications Close: Sunday 22 November 2026 at 11.59pm

Posted: 5 November 2026