Team Leader, Tenancy
Contract Opportunity to 30 June 2027, with strong possibility of extension
Full Time (35 hours per week)
SCHADS Award Level 6
Based in West Ryde, with travel across Greater Sydney as required
About the Role
We are seeking an experienced and people-focused Team Leader, Tenancy to lead a high-performing tenancy management team and support the delivery of exceptional outcomes for Link Wentworth customers.
Reporting to the Divisional Manager, Tenancy, this hands-on leadership role is responsible for overseeing tenancy management operations, driving service excellence, supporting tenancy sustainment, and ensuring compliance with relevant legislation and organisational requirements.
Working closely with tenants, support providers, government agencies and internal stakeholders, you will lead a team delivering responsive, customer-centred services while contributing to stronger communities and positive housing outcomes.
Key Responsibilities
- Lead, coach and develop a team of tenancy professionals, fostering a positive and high-performing culture
- Oversee tenancy management activities including arrears, complaints, appeals, anti-social behaviour and tenancy sustainment
- Drive performance against housing and operational KPIs, ensuring services are delivered effectively and efficiently
- Support complex tenancy matters, including NCAT proceedings, tenancy interventions and compliance activities
- Build and maintain strong relationships with tenants, community partners, support services and government stakeholders
- Contribute to community-building initiatives that strengthen neighbourhoods and improve tenant outcomes
- Ensure compliance with housing legislation, policies, procedures and quality standards
- Identify and implement continuous improvement initiatives to enhance service delivery and operational performance
About You
To be successful in this role, you will have:
- Relevant qualifications and/or experience within housing, community services or the human services sector
- Demonstrated experience leading, coaching and developing teams
- Strong knowledge of tenancy management, social housing and relevant legislation
- Experience working with customers who may have complex needs
- Excellent problem-solving, negotiation and conflict resolution skills
- Strong written communication skills, including report writing and preparation of formal documentation
- Proven ability to build effective relationships with a range of internal and external stakeholders
- The ability to manage competing priorities in a fast-paced environment
Why Join Link Wentworth?
At Link Wentworth, we believe safe and secure housing changes lives. As one of Greater Sydney's leading community housing providers, we are committed to creating stronger communities and improving housing outcomes for the people we serve.
We offer:
- Salary packaging benefits to increase your take-home pay
- Flexible working arrangements
- Professional development and learning opportunities
- Additional leave purchase options
- A supportive and collaborative workplace culture
- The opportunity to make a genuine impact on customers and communities
How to Apply
Submit your resume and a cover letter outlining your suitability for the role.
For further information or to request a copy of the position description, please contact Mitchell Green | Recruitment Specialist at mitchell.green@linkwentworth.org.au or call (02) 9159 7569
Applications will be reviewed as they are received, so please apply as soon as possible.
About Link Wentworth
Link Wentworth is one of Australia's largest community housing providers, formed through the merger of Link Housing and Wentworth Community Housing. It manages approximately 6,400 homes serving around 10,000 residents across NSW, providing social housing, affordable housing, disability accommodation, and homelessness support services.
Interested in this role?
Apply now to join Link Wentworth.