Senior Tenancy Support Officer

About the Department

The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.

We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation. Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.

About the Role

As a Senior Tenancy Support Officer, you will play a key role in supporting vulnerable individuals and families to sustain their tenancies, strengthen their independence, and build connections with community and support services. You will provide complex case management, coordinate tailored support responses, and work collaboratively with tenants, service providers and stakeholders to address issues affecting tenancy stability.

This position operates in the context of Leading Others. You will motivate and enable others to deliver high quality work, balancing time between doing the work and coaching, guiding and developing others. You will articulate how work is to be done, providing clear direction and feedback.

Location

We welcome applications from candidates interested in working in the Pilbara. The position will require regular travel within the Pilbara to support program delivery and stakeholder engagement.

About You

We are looking for a proactive and adaptable professional with experience in housing, tenancy support, case management, community services, or a related human services environment.

You will bring:

• Experience supporting individuals and families experiencing complex needs
• Strong case management, advocacy, and problem-solving skills
• Experience leading, mentoring or supporting staff in a service delivery environment
• Strong communication and stakeholder engagement skills
• A commitment to culturally responsive and person-centred practice, particularly when working with Aboriginal people and communities
• The ability to analyse information, identify emerging issues and contribute to service improvement initiatives
• Strong digital capability and experience maintaining accurate records and case information

Benefits

• Flexible work options, including working from home up to 2 days per week
• Professional development, training, and on-the-job learning to advance your career
• Generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people
• Modern workspaces, where you choose your workspace that assists you to do your best work
• Access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work
• Corporate discounts with selected health insurance providers and access to wellness programs
• Opportunity to contribute to diversity, inclusion, and cultural initiatives across the department, including networks and working groups that promote equity and belonging

Note: Not all flexible work options are viable in all positions and front-line positions have limited access to part-time, remote work hubs and work from home arrangements due to client needs and operational demands. Specific queries should be directed to the contact person nominated in the advert.

How to Apply

Submit the following in MS Word or PDF format only:

• A comprehensive CV that shows your skills, experiences and key achievements, including the contact details of two referees (with one being your current or most recent supervisor)
• Cover letter of two (2) pages or less, outlining how you meet essential requirements 1, 3 & 4 of the role outlined in the attached Job Description Form (JDF)
• A copy of your driver's license (current Western Australian 'C' or 'C-A' Class Driver's Licence or equivalent)

Please ensure you apply before the closing deadline as we won't accept late and incomplete applications.

Employment Details

Currently there is one (1) full-time, fixed-term appointment for twenty four (24) months available for filling, with the possibility of extension(s) and/or permanency. Other suitable applicants will be placed in a recruitment pool. This pool will run for a period of twenty four (24) months and may be used to fill other similar full-time, part-time, permanent or fixed-term vacancies with the possibility of further extension(s) and/or permanency. Please note that being placed in the pool does not guarantee your placement in a position.

Further Information

Contact Pete Dearnley on (08) 9222 2979 or via email at pete.dearnley@dohw.wa.gov.au for further information about the position (not to be contacted for Applicant Information Packs or assistance with lodging your application).

To assist you in preparing your application, please refer to the Applicant Information Pack, Job Description Form, and Leadership Behaviours. Additionally, the WA Jobs and Workforce Hub provides information on working in Western Australia. This includes guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships.

If you are unable to view or download these documents, please contact us by calling (08) 6557 8111 (select option 1) or email recruitment@dohw.wa.gov.au, quoting the reference number Pool Ref VCID03508 for support.

Diversity and Inclusion

We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.

We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, a young person or a person with a disability seeking support with your application, please reach out to Jobs and Skills WA by calling 13 64 64.

If you are a person living with disability and require adjustments or accommodations during the recruitment process, please contact Pete Dearnley on (08) 9222 2979 or via email at pete.dearnley@dohw.wa.gov.au. You can also reach us through the National Relay Service.