Responsive Maintenance Manager

Responsive Maintenance Manager

Location: VIC, Australia

Job ID: VICH_003

Posting Date: 11/01/2026, 11:55 PM

Apply Before: 11/26/2026, 08:00 AM

About Us

Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.

Downer is proud to partner with Homes Victoria to deliver property maintenance services that support safe, well-maintained social housing and stronger communities across Victoria. Together, we help ensure critical and infrastructure services are at their best when communities need them most.

About the Role

We have an opportunity for a Responsive Maintenance Manager to join our Homes Victoria team. In this role, you will lead the end-to-end delivery of responsive maintenance services across the contract portfolio. Your work will contribute directly to timely, safe and customer-focused maintenance outcomes for Homes Victoria and the communities we serve.

Responsibilities

• Manage delivery of all responsive maintenance job orders in accordance with contractual timeframes, priorities and service standards across the contract portfolio.
• Provide performance oversight of Service Delivery Partners delivering responsive maintenance works, including quality, timeliness, safety and customer outcomes.
• Ensure responsive maintenance services are delivered with a strong customer focus, supporting effective communication with Homes Victoria, LHOs and the Housing Call Centre.
• Monitor and manage responsive maintenance performance against KPIs, contractual requirements and audit outcomes, addressing underperformance where required.
• Provide accurate reporting, insights and escalation to the Strategic Account Manager on responsive maintenance performance, risks and trends.

What You'll Bring

• Qualification in building, construction, facilities management or a related discipline, or equivalent practical experience. Demonstrated understanding of workplace health and safety obligations.
• Current driver's licence (mandatory).
• Managing responsive maintenance services delivered through subcontractors or Service Delivery Partners.
• Working within contract-driven service environments with defined KPIs and performance frameworks.
• Using Works Management Systems to monitor job performance and service outcomes.
• Ability to manage and influence Service Delivery Partner performance.
• Sound judgement, a collaborative approach and a commitment to delivering timely, safe and customer-focused maintenance outcomes for our customer and the communities we serve.

Why Downer?

Support You Can Count On

Safety comes first. You will be part of a team that looks out for each other, with practical support and benefits to help you thrive at work and outside it.

• Training and development to build your capability and support your career.
• Employee Assistance Program providing professional support for you and your family when you need it most.
• Perks@Downer, including healthcare discounts and savings across a range of everyday purchases.
• A strong focus on safety, wellbeing, inclusion and working together as one team.

Be Part of Something Big

Across government, health, education, defence, social housing and essential facilities, our people help deliver services that matter to millions. Your skills and experience will help keep essential services running and communities thriving.

Shape Your Future

Whether you want to deepen your expertise, move into leadership or take on a new challenge, you will have access to opportunities across teams, projects and locations to shape a career that works for you.

Support During Recruitment

If you need support or adjustments during the recruitment process, let us know so we can help you put your best foot forward.