Reservations Sales Agent
AccorHotelCompany Description
Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city's thriving arts and entertainment scene.
Property Details
- 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts
- 363 rooms with breathtaking views over Melbourne
- Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
- Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
- Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35
About the Role
As the first point of contact for many of our guests, you will play a vital role in shaping their journey before they even arrive. Through your professionalism, attention to detail, and genuine passion for service, you will transform inquiries into memorable stays and ensure every guest receives a seamless and personalised experience.
What You'll Do
- Manage room reservations via phone, email, and online channels with accuracy and efficiency.
- Deliver exceptional customer service that reflects our luxury brand standards.
- Provide guests with detailed information about accommodation, dining and hotel facilities.
- Identify opportunities to enhance guest experiences through personalised recommendations and upselling.
- Build strong relationships with guests and anticipate their needs before arrival.
- Collaborate closely with Front Office, Sales, and Revenue teams to maximize guest satisfaction and hotel performance.
- Maintain accurate reservation records and ensure all guest preferences are captured.
Qualifications
- Excellent communication and interpersonal skills.
- Previous experience in reservations, front office, customer service, or luxury hospitality is highly desirable.
- Strong attention to detail and organisational skills.
- Confidence working with hotel reservation systems and technology.
- A proactive, solutions-focused approach with the ability to remain calm under pressure.
- A commitment to delivering service excellence in every interaction.
Benefits and Perks
- Build a career with the largest hotel group in the Pacific
- Central accessible location in Melbourne's CBD
- Laundered uniforms
- Complimentary hotel stay package for your work anniversary
- Worldwide employee and family and friends benefits at Accor Hotels
- Career development opportunities within the hotel and wider Accor Group
Job Details
Job Category: Sales
Job Type: Permanent
Job Schedule: Part-Time
About AccorHotel
Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties across luxury, premium, midscale and economy segments. Its portfolio spans more than 40 hotel brands — including Sofitel, Pullman, Novotel, Mercure, Mövenpick and ibis — operating in over 110 countries, supported by the ALL booking platform and loyalty program.
Interested in this role?
Apply now to join AccorHotel.