Renter Liaison Officer

Renter Liaison Officer

Location: VIC, Australia Job ID: VICH_016 Posting Date: 11/01/2026, 11:39 PM Apply Before: 11/26/2026, 08:00 AM

About Us

Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.

Downer partners with Homes Victoria to deliver property maintenance services that support safe, well-maintained social housing and stronger communities across Victoria.

About the Role

We have an opportunity for a Renter Liaison Officer to join our Homes Victoria team. In this role, you will lead and coordinate Local Maintenance Repair Crew activities and act as the primary contact for renters at LMRC locations. Your work will contribute directly to respectful renter engagement and safe, reliable maintenance outcomes for Homes Victoria and the communities we serve.

Responsibilities

• Lead, supervise and coordinate LMRC handypersons undertaking non-licensed trade maintenance works, including daily task allocation, on-site supervision and quality oversight.
• Act as the primary point of contact for Renters at LMRC locations, coordinating communication, explaining planned works, arranging access and responding to questions or concerns in a respectful and professional manner.
• Coordinate LMRC activities in line with location-based schedules, bundling Priority, Normal and Extended Job Orders to maximise productivity and minimise repeat visits.
• Monitor completed LMRC works to ensure compliance with Job Order instructions, quality expectations and contractual requirements, and coordinate rectification where required.
• Maintain accurate job status updates and communication through the Works Management System, including recording access outcomes, completion details and supporting evidence.

Requirements

• Qualification or background in building maintenance, facilities, construction, community services, customer service or a related discipline, or equivalent practical experience.
• Demonstrated understanding of workplace health and safety obligations relevant to field-based maintenance activities.
• Current driver's licence (mandatory).
• Experience supervising or leading small operational crews delivering maintenance or service works.
• Ability to plan, sequence and coordinate daily work activities across a defined location or program of works.
• Competence in using Works Management Systems and mobile technology to maintain accurate job status, photos and completion records.
• Sound judgement, a collaborative approach and a commitment to delivering respectful renter engagement and safe, reliable maintenance outcomes.

Why Downer?

Support you can count on

• Training and development to build your capability and support your career.
• Employee Assistance Program providing professional support for you and your family when you need it most.
• Perks@Downer, including healthcare discounts and savings across a range of everyday purchases.
• A strong focus on safety, wellbeing, inclusion and working together as one team.

Be part of something big

Across government, health, education, defence, social housing and essential facilities, our people help deliver services that matter to millions. Your skills and experience will help keep essential services running and communities thriving.

Shape your future

Whether you want to deepen your expertise, move into leadership or take on a new challenge, you will have access to opportunities across teams, projects and locations to shape a career that works for you.

Support

If you need support or adjustments during the recruitment process, let us know so we can help you put your best foot forward.