Rental Sales Agent / Customer Service & Sales Representative (Part-time)

Rental Sales Agent

Part-time position – 16 hours per week

Location: Mackay Airport, Queensland, Australia

About the role

We are looking for help at our counters to serve our valued customers in a Rental Sales Agent capacity. This is an ongoing part-time role based at Mackay Airport.

What you'll do

• Establish customer car rental needs by actively listening
• Review in detail ABG's various add-ons and services to determine what may best suit the customer
• Communicate rental procedures and guidelines effectively
• Complete rental bookings in a timely, efficient and accurate manner
• Answer customer questions and inquiries

What we're looking for

• Full and valid driver's licence (mandatory)
• Working right in Australia
• Availability to work on a rotational roster that includes evenings, weekends and public holidays
• Ability to work in a fast-paced environment while delivering exceptional customer service
• Previous experience within retail, hospitality, customer service or similar roles; sales experience is highly regarded
• Ability to follow procedures and adhere to company guidelines and standards
• Comfortable learning and using various computer systems to accurately input rental information

What we offer

• Competitive rate + loadings/overtime rates + performance bonuses
• Employee discounts on car rental across Avis Budget Group
• Full training provided to help you achieve your goals & reach your potential
• Wellbeing programme including discounted life insurance options + discounted health cover + superannuation options
• Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing
• Supportive, friendly, and caring culture
• Opportunity to grow and move internally within our business

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands – Avis, Budget, Zipcar, and Apex – we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.