Part Time Customer Service & Sales Consultant BALLINA
TelstraRetail Sales Consultant - Part Time
Location: Ballina Employment Type: Permanent Closing Date: 16 July 2026 11:59pm
Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
About the Role
Join Telstra as a Retail Customer Service & Sales Consultant. You'll work for an iconic Aussie brand that's been connecting Australians for generations. You won't just be a friendly face in-store—you'll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.
Responsibilities
- Deliver exceptional customer experiences by helping customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one
- Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions
- Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected
- Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals
Requirements
- Great communication skills—you're a natural at connecting with people and making their day better
- Solution-oriented approach—you enjoy thinking on your feet and tailoring solutions for each customer
- Sales drive—you're motivated to achieve (and exceed!) sales targets and KPIs
- Passion for learning—you're eager to grow and develop your skills in a dynamic environment
- Resilience and positivity—you have a can-do attitude, even when things get busy
- Customer-facing experience is a plus but not required—bring your enthusiasm and we'll teach you the rest
Compensation & Benefits
Hourly Rate: $33.33 per hour
*Junior rates apply for those under 20 years of age.
Penalty Rates:
- Additional 25% for weekday hours worked after 6 PM
- 25% for hours worked on Saturday
- 100% for hours worked on Sunday
- 150% for hours worked on public holidays
Plus 12% Superannuation
Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners
Leave Options:
- 16 weeks of paid parental leave
- Telstra Extra Day Off
- Gender affirmation leave
- Cultural Leave
- Blood Donor Leave
- Ability to purchase up to 4 weeks of additional leave
Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step
Flexibility: Flexible working hours and a supportive approach to parental leave—do it your way
Recognition & Rewards: Monthly performance rewards and a range of recognition programs to celebrate your success
Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected
How to Apply
Click "Apply Now" to submit your application. After applying, keep an eye out for an email from our partner, HireVue, to complete the next step in our assessment process.
About Telstra
When you become part of the Telstra team, you're joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.
We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General's Office to the Australian icon we are today, the heart of Telstra has never changed. We've always been committed to being a great place to work as we make the world a better place too.
In a business as big and diverse as ours, there's a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore.
Accessibility Support
We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to disabilityandaccessibility@team.telstra.com
About Telstra
Telstra is Australia's largest telecommunications company, offering a full range of communications products and services—including mobile, home internet (NBN), and fixed services—to consumers, businesses, large enterprise, and government customers. It builds and operates telecommunications networks, including Australia's largest national mobile network, and has an international presence spanning over 30 countries. Its ultimate parent, Telstra Group Limited, is publicly traded on the Australian Securities Exchange (ASX).
Interested in this role?
Apply now to join Telstra.