Online Sales Consultant

Online Sales Professional

Location: Greystanes (onsite parking)

Hours: Rotating roster with a 10-day fortnight: Monday to Friday, 8:30am to 5:30pm, and Saturday to Sunday, 8:30am to 5:00pm

Work Style: Hybrid

About the Role

As an Online Sales Professional in our Business Development Centre at Inchcape Australia, you'll manage customer inquiries, qualify leads, and guide customers through the online sales process. You'll handle deposits, contracts, finance, and follow up to ensure satisfaction. We're transforming car buying with brands like Subaru, Peugeot, Foton and Deepal, providing a seamless digital sales experience for customers.

Key Responsibilities

• Manage all incoming leads, triage and qualify for appointment bookings via EDM, phone, or web; allocate appointments to the in-store team.
• Oversee retail car online sales including deposits, contracts, trade-ins, finance, delivery, and ensure price pledge compliance.
• Conduct pre- and post-sales follow-up, qualify leads through customer-focused questions, and maintain communication throughout the buying journey.
• Handle inbound/outbound call queues via PureCloud, manage social moderation, web chat, reputation, and Google reviews through Podium.
• Acquire and share comprehensive product knowledge, conduct online demonstrations via virtual channels, and promote aftermarket and F&I products.
• Utilise Salesforce and DMS to capture accurate customer data, assist with escalations and complaints, and collaborate to convert F&I quotes and sell insurance products.

About You

• Strong written and verbal communication skills, ability to adapt to different customers, deliver great experiences in any environment, and demonstrate passion for products.
• Ability to work autonomously to close sales, meet KPI-driven targets, multitask with attention to detail, and maintain accountability while setting a positive example.
• Proficient in MS Office and digital platforms, demonstrates strong organisational skills, problem-solving ability, sound judgment, and decision-making skills.
• Maintains high standards of professionalism and integrity, collaborates effectively, shows willingness to learn, and focuses on customer satisfaction throughout the process.

What We Offer

• Work alongside a dynamic team committed to your success.
• We're invested in your development and offer ample opportunity for advancement.
• Enjoy a role that balances strategic analysis with day-to-day business support.
• Be part of a company that leads the transformation of the automotive distribution industry.

About Inchcape

Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners.

Inchcape Australasia employs over 1,300 team members across Australia and New Zealand. Our portfolio includes vehicle distribution for world-renowned brands, market leading fulfilment solutions, exceptional retail experiences, and tailored financial services.

Inchcape Australia is proud to be certified as a Family Inclusive Workplace, recognising our commitment to supporting colleagues with diverse family and caring responsibilities.

Application Process

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.

We encourage you to apply even if you don't meet all the criteria exactly—your skills and perspectives may be the perfect fit for this role or another opportunity within our business.