Inbound Sales Consultant

Inbound Sales Consultant

Location: Traralgon office

About the role

As an Inbound Sales Consultant, you'll support our sales team in delivering exceptional service to new and existing Aussie Broadband customers. You'll play a key role in understanding customer needs, providing clear product information, meeting sales targets, and ensuring accurate customer records.

What you'll do

• Meet the prescribed standards and call handling targets and measures
• Maximise revenue and achieve commission through selling procedures
• Identify customer needs through questioning techniques, product usage analysis and the application of standard procedures
• Provide a range of products and services information to customers to enable them to make an informed decision
• Meet the required sales targets based upon opportunity
• Accurately enter customer details into CMS systems
• Escalate customer complaints in accordance with Aussie Broadband policy and procedures

About you

• You're a champion of our core values: Don't be ordinary, be awesome; Think BIG; No bullsh*t; Be good to people; Have fun
• High attention to detail with accurate data entry skills
• Strong computer skills
• Outstanding personal organisation and time management skills
• Outstanding communication and interpersonal skills
• You like to help people
• Strong ethics, with full compliance with confidentiality
• You enjoy a fast-paced, fun environment

Why work for Aussie Broadband?

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell has expanded to every corner of Australia – we're the 5th largest telco in Australia and growing fast.

We are a B Corp Certified company, maintaining the highest standards for social and environmental performance, transparency, and accountability. We care about our community through our Pledge 1% commitment, sponsorship programs and paid staff community service leave. We've been named one of the top employers in Australia by HRD magazine.

We are proud to be an Equal Opportunity Employer and advocates for Inclusion and Diversity – our team can bring their whole selves to work.

Benefits

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off our Mobile services
• Flexible working arrangements
• Employee Assistance Program (EAP)
• Discounts with major retailers including Origin, Specsavers, HCF and many more
• Monthly rewards and recognition
• Internal training and resources for career development
• Yearly allowance for Aussie merchandise
• Fitness Passport for access to multiple gyms and pools across Australia

About Aussie Broadband

Aussie Broadband is an Australian operated telecommunications company formed in 2008 and based in Morwell, Victoria. We focus on nbn™ (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers. We also offer VoIP, mobile plans and handsets, entertainment bundles through our partnership with Fetch TV, and connections through our own fibre, the OptiComm network and our white label platform. With our acquisition of Over the Wire, we are a Tier 1 voice provider offering tailored cloud, connect and collaborate solutions to business, government and enterprise customers.

How to apply

Hit the apply button to submit your application and our fantastic team will be in touch. Even if you feel you don't meet all the requirements, we'd still love to hear your story – we like to think outside the box with the people we hire.

If you have any questions, contact careers@team.aussiebroadband.com.au. Please note: applications must be submitted via the job link for this role – we can't accept applications through email.