Full Time Customer Service & Sales Consultant ROCKINGHAM

Full Time Customer Service & Sales Consultant

Employment Type: Permanent Location: Rockingham Closing Date: 16 July 2026 11:59pm

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

About the Role

Join Telstra as a Retail Customer Service & Sales Consultant. You'll be more than just a friendly face in-store—you'll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing Telstra's purpose to life: to build a connected future so everyone can thrive.

Key Responsibilities

• Deliver exceptional customer experiences by helping customers find the right products and services to suit their needs, ensuring their time at Telstra is memorable
• Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions
• Use consultative selling skills to meet and exceed sales targets and KPIs while keeping customers connected
• Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals

About You

• Great communication skills: you're a natural at connecting with people and making their day better
• Solution-oriented approach: you enjoy thinking on your feet and tailoring solutions for each customer
• Sales drive: you're motivated to achieve (and exceed!) sales targets and KPIs
• Passion for learning: you're eager to grow and develop your skills in a dynamic environment
• Resilience and positivity: you have a can-do attitude, even when things get busy
• Customer-facing experience is a plus but not required—bring your enthusiasm and we'll teach you the rest

Salary and Benefits

• Plus 12% Superannuation
• Plus 10% Variable Remuneration (the first 2 months guaranteed while you learn on board)
• 30% discount off Telstra services and exclusive offers with over 240 brands and partners
• 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave
• Access to over 17,000 learning programs with LinkedIn Learning and the Future Ready program designed to build on your skills and prepare you for your next step
• Flexible working hours and a supportive approach to parental leave
• Monthly performance rewards and a range of recognition programs

Note on Variable Remuneration: If you are eligible to receive Variable Remuneration, the eligibility, calculation and payment will be determined by the Variable Remuneration plan's rules (which may change from time to time).

Why Join Telstra

Telstra is an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General's Office to the Australian icon we are today, the heart of Telstra has never changed. We've always been committed to being a great place to work as we make the world a better place too.

When you become part of the Telstra team, you're joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.

Working at Telstra, we all have a why. Whether it's endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we're motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most.

In a business as big and diverse as ours, there's a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore.

How to Apply

Click "Apply Now" to submit your application. After applying, keep an eye out for an email from our partner, HireVue, to complete the next step in our assessment process.

Accessibility Support

Telstra is committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to disabilityandaccessibility@team.telstra.com.