Service Repair - Business Development Manager

About the Role

Build a career with confidence! We are a global leader in intelligent climate and energy solutions committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

The Aftermarket Service Repair Business Development Manager (SR BDM) primarily boosts sales and market share. This involves acquiring and converting new customers and managing and retaining existing customers to increase sales. As the Aftermarket SR BDM, you will be identifying and scoping opportunities for OEM and general HVAC projects to help our customers achieve their objectives. You will be directly providing solutions to end customers, and you will also be offering regional support to local business units by providing sales support, communicating new market strategies, product offerings, and technical assistance. The aim is to promote business growth through organic growth and new sales opportunities.

Key Responsibilities

• Identify, evaluate, and develop new business opportunities to grow the customer base and service offerings.
• Partner with operations and regional service teams to qualify leads and pursue sales opportunities across all market sectors.
• Build and maintain strong relationships with customers, consultants, contractors, and key industry stakeholders.
• Deliver solution-based sales, including service agreements, system upgrades, and lifecycle management strategies.
• Conduct equipment lifecycle audits and present 3–5 year asset management and upgrade plans to customers.
• Leverage AI, predictive analytics, and market intelligence to identify opportunities and drive business growth.
• Support regional branches in achieving sales targets, KPIs, and strategic business objectives.
• Prepare and deliver customer presentations, marketing initiatives, business proposals, and growth plans.
• Manage reporting, opportunity tracking, and contract handovers to ensure seamless transition to operations teams.

Required Competencies & Qualifications

• HVAC Trade Qualification(s) and a minimum of 5–10 years of HVAC industry experience.
• Demonstrated expertise in aftermarket parts/repair sales, with a track record of success.
• Strong written, verbal, and presentation skills, enabling you to build strong relationships with internal and external customers effectively.
• Ability to cross-sell and upsell within your base of customers, demonstrating excellent sales and negotiation skills.
• Proven ability to identify opportunities for proactive selling of preventative repair/upgrade packages.
• Proficiency in utilising Microsoft-based computer software in a technical environment.
• Comfortable working in a highly team-oriented and dynamic environment.
• Capability to sell directly to end-user customers.
• Sound business judgment, assisting customers in making decisions regarding repair or replacement.
• Self-motivated with excellent multitasking skills, able to manage multiple projects and responsibilities simultaneously.
• Strong goal orientation with exceptional time management and organizational abilities.

About Carrier

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We're constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world's first choice in security, shipping and HVAC technology.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.