Senior Facilities Manager

About JLL

JLL is a global leader in real estate services with over 200 years of experience. We help clients envision where people will live, work, play, shop, and eat. We are committed to hiring talented people and empowering them to build meaningful careers in an entrepreneurial, inclusive culture.

About the Role

Provide comprehensive facilities management for several sites including managing service contracts, related budgets and tenant liaison to facilitate works.

Key Responsibilities

Risk Management

• Ensure the agreed risk management plan is implemented to meet internal and client KPI expectations
• Ensure all staff and contractors are inducted and receive up-to-date site-specific training
• Manage operational output for the property
• Investigate and report on accidents and incidents on the property
• Make recommendations on remedial work to prevent similar occurrences
• Be alert to any action, incident or equipment failure that may contribute to public accidents and take action to remedy as soon as possible

Compliance

• Develop, maintain, and review a Compliance Plan which includes a list of compliance requirements, their frequency and verification method

Capital Works

• In conjunction with specialists, scope, implement and complete client Capital Works

Sustainability

• Pursue sustainability options at various sites and make appropriate recommendations to the client

Workplace Health and Safety

• Ensure all operations and maintenance conform with legislation in all instances

Security

• Supervise the Security contractor and ensure the centre is a safe environment for customers, contractors and staff
• Be aware of unacceptable behaviour by persons in the centre and work to reduce incidents

Cleaning

• Supervise cleaning staff to maintain standards required by the Client
• Conduct daily inspections of all areas and weekly inspections with the contractor representative
• Provide written notice of rectification as required

Maintenance

• Ensure the centre's various systems, plant and equipment, surface finishes, structure and surrounds are correctly serviced to manufacturer's specifications
• Carry out minor maintenance tasks and cleaning tasks as required

Preventative Maintenance

• Prepare specifications and preventative maintenance schedules for a rolling twelve-month plan to ensure all areas are maintained to the highest standards

Budgets

• Actively contribute to the budgeting and business planning process for the properties
• Ensure services purchased are within budgeted costs
• Make the Centre manager aware of deviations prior to commitment

Reporting

• Prepare monthly and quarterly summaries of the performance of each asset
• Prepare monthly reforecasts of budgeted figures

Management of Contractors

• Ensure all contractors satisfy insurance requirements as required under the company's Public Liability Policy
• Ensure all contractor work conforms with Work Safe procedures and legislation

Tender of Contracts

• In consultation with the Centre Manager, periodically develop, review and tender scopes of work for services
• Raise formal Agreements for client execution
• Maintain contracts in tenure to minimum benchmark required of Management Agreement

Tenancy Fitouts

• Assist the Centre manager and Fitout Coordinator in the control and co-ordination of tenancy fitout works and landlords works in accordance with the fit-out guide

Procurement

• Procure services to ensure all technical, risk and statutory requirements are satisfied and within budget
• Respond to tenant requests

Additional Duties

• As may be required by the Portfolio Manager, assist in engineering management aspects including reviews of each site in consultation with EH&S specialists to ensure correct and safe work practices
• Ability to travel to various sites within portfolio, as may be required, whether located in the metropolitan area or regionally
• Undertake such other duties as may be required/directed within reason

Required Experience and Skills

• Proven experience in all aspects of risk and compliance management
• Proven experience in the supervision of the broad spectrum of building services with emphasis on property assets and their systems including fire systems, electrical, mechanical, and building intelligence
• Experience in supervising contractors
• Excellent written and oral communication skills
• Risk and compliance management in a related industry
• Leadership skills with demonstrated ability to lead a team
• People driven and able to be seen to be "kicking goals" for the clients
• Ability to follow asset management policies and procedures
• Outstanding interpersonal and negotiation skills
• Good level of financial aptitude and computer literacy, with the ability to expand these skills as necessary
• Good report writing and time management skills
• Facility, Building Services or Maintenance Management experience
• Contract and contractor supervision and negotiation
• Financial management, budget preparation and development
• Strongly goal-oriented – able to focus on meeting all performance targets
• Team player – able to cooperate and work well with others to meet targets
• Previous experience in the management of the broad spectrum of building services with emphasis on managing retail assets and their systems
• Excellent computer skills (proficient in Word and Excel)
• Degree in Property, Facilities Management or related discipline is highly desirable

Benefits

• Great employee discounts off fitness, wellbeing and other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What You Can Expect From Us

You'll join an entrepreneurial, inclusive culture where the best inspire the best. Like-minded people work naturally together to achieve great things. Develop your strengths and enjoy a fulfilling career full of varied experiences.

JLL embraces diversity and celebrates different backgrounds. We are committed to equal opportunity regardless of race, gender, age, sexual orientation or disability. We have ranked among the World's Most Ethical Companies for more than a decade. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military, recognising the vital and transferable skills acquired in their service careers.

Location

On-site – Melbourne, VIC

How to Apply

Interested candidates, please apply quoting job reference number ABREQ524462

We encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table.

---

JLL uses artificial intelligence to analyze applications for relevant skills, experiences, and qualifications to generate insights about how your profile aligns with the role requirements.

JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, email HRSCLeaves@jll.com. For general recruiting inquiries, please visit our Contact Us page.