Facilities Coordinator - Soft Services

Facilities Coordinator - Soft Services

About the role

The Facilities Coordinator (Soft Services) is responsible for supporting the day-to-day delivery of workplace and facilities services to ensure a safe, clean, efficient, and well-maintained office environment. Reporting to the Facility Manager, the role acts as a key point of contact for employees, visitors, building management, contractors, and service providers, ensuring seamless workplace operations and high service standards. The Facilities Coordinator supports facilities administration, vendor management, workplace experience initiatives, compliance activities, and soft services delivery while maintaining a strong focus on customer service and safety.

Key responsibilities

• Support Facility Manager in day-to-day workplace and facilities operations
• Maintain workplace cleanliness, presentation, functionality, and service standards
• Manage office supplies, consumables, and inventory levels
• Deliver high-quality customer service and workplace support
• Build and maintain relationships with employees, clients, vendors, and building management
• Conduct workplace inspections and identify maintenance, safety, and service issues
• Manage visitor registration, security passes, and courier services
• Monitor, track, and resolve work orders and service requests via FM systems
• Maintain facilities records, service logs, purchase orders, and invoice processing
• Coordinate contractors, suppliers, and service providers while ensuring compliance
• Perform health, safety, compliance checks, and incident reporting
• Support meeting room setups, workplace events, office moves, onboarding, and workspace arrangements
• Drive sustainability initiatives and continuous workplace improvement programs

About you

• Experience in Facilities Management, Workplace Services, Office Administration, or Corporate Real Estate
• Strong customer service and stakeholder management skills
• Ability to manage vendors, contractors, and building management relationships
• Knowledge of health, safety, and workplace compliance standards
• Experience using FM systems, service request tracking, and administrative tools
• Strong organizational, communication, and problem-solving abilities
• Proficient in Microsoft Office applications and administrative processes
• Ability to work independently and manage multiple priorities in a fast-paced environment

Why join Cushman & Wakefield

• Being part of a growing global company
• Career development and a promote from within culture
• An organisation committed to Diversity and Inclusion
• Flexible and agile work environment focused on technology and autonomy
• Continuous learning and development opportunities to develop personal, professional and technical capabilities
• Comprehensive employee benefits program
• A vision of the future where people simply belong

Cushman & Wakefield is committed to providing work-life balance for its people in an inclusive, rewarding environment. The organisation supports and celebrates inclusive causes every day, embracing diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity, persons with disabilities, and protected veteran status.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.