Facilities Coordinator - Soft Services

About Crown Resorts

Crown Resorts is a place where you can play your part in creating fun, memorable, world-class experiences for guests and team members. We value passion, optimism, and an appetite for change for the better. You'll be empowered to explore more, experience more and supported by your leader to grow and develop.

The Role

At Crown Sydney, we're looking for 3 x Soft Services Coordinators to join the Property Services team. As a Soft Services Coordinator, you'll be at the heart of service excellence across Crown Sydney's soft services operations. Working closely with contractors, suppliers and internal stakeholders, you'll help ensure our cleaning, waste management and environmental services consistently exceed expectations.

This is a hands-on role where you'll spend time across the property conducting audits, inspections and quality reviews, while identifying opportunities to improve service delivery, operational efficiency and sustainability outcomes.

Internal title: Soft Services Coordinator

Roster: 24/7 availability required, with flexibility across overnights, weekends and public holidays.

Responsibilities

• Coordinate and monitor cleaning, waste management and soft services contractors
• Conduct quality audits, inspections and compliance reviews across the property
• Ensure suppliers deliver against agreed service standards and KPIs
• Support operational planning for scheduled, reactive and emergency services
• Build strong relationships with internal stakeholders and external service partners
• Identify opportunities for service improvement and operational excellence
• Support Crown's environmental and sustainability initiatives
• Analyse performance data and report on contractor outcomes and service delivery metrics

Requirements

• Experience within facilities management, property services, cleaning operations, waste management or a similar environment
• Strong contractor and stakeholder management capability
• Experience conducting audits, inspections or quality assurance activities
• A strong understanding of compliance, risk and operational best practice
• Exceptional pro-activeness, organisational and problem-solving skills
• The ability to analyse data and identify opportunities for continuous improvement
• A passion for sustainability and operational excellence
• Outstanding communication and relationship-building skills
• Has or is able to obtain all required Casino Employee Licenses

What We Offer

• Opportunity to make a visible impact in one of Australia's most iconic integrated resorts
• Exposure to large-scale operations and supplier partnerships
• Complimentary meals at our on-site staff restaurant + discounts at various F&B venues on property
• Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth
• A tailored uniform, washed and laundered free for every shift by our on-site wardrobe team
• Participation in Crown's group-wide recognition and awards program
• Opportunity to contribute to Crown's community, diversity & inclusion committees
• Access to discounts across health & wellbeing, novated leasing options & more

Our Commitment to Diversity

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander.

How to Apply

Applications close midnight, Friday 13 November 2026.