Business Development Manager

Who We Are

Join a dynamic and supportive team where you'll play a key role in delivering exceptional service to our valued clients. As a growing global organisation, we offer real opportunities for career progression and development across Operations, IT, Sales, Legal, Finance, and Shared Services in Australia and New Zealand. We pride ourselves on a flexible and friendly work environment built on collaboration, accountability, and strong team culture.

We're proud to have been awarded the Great Place to Work Certification for the fourth consecutive year. This achievement reflects our people, our progress, and the inclusive culture we continue to shape together. Your voice matters here, and we're committed to continuously improving and ensuring this remains a workplace where you can thrive.

About First Title

At First Title, we have a team of over 300 people located throughout Australia and New Zealand, as well as support from First American in the US. Together, we strive to achieve the best outcome possible for our clients and their customers.

Supporting the financial sector since 2001, we specialise in delivering the full range of mortgage processing and administration services. For over 20 years, we've provided financial institutions with a broad range of services, including mortgage processing, FASTRefi title insurance, conveyancing and BPO processing. We're proud of the strength of our brand, strong parent backing from First American, long term client relationships and our proven specialist capability across the mortgage fulfilment value chain.

Job Summary

This role is responsible for growing First Title's consumer title insurance business across Queensland by building strong referral partnerships in the property, legal and lending ecosystem. The BDM will identify, engage and activate high-potential partners, educate the market on the value of title insurance, and convert relationships into sustainable referral and revenue growth.

The role suits a proactive, commercially minded sales professional who can manage a territory, build trust quickly, and work collaboratively with internal teams.

Key Responsibilities

1. Queensland Market Growth

• Build a focused South East Queensland territory plan and identify high-potential referral partner opportunities
• Engage and convert prospects across property law, conveyancing, mortgage, insurance, real estate and related professional services

2. Referral Partner Development

• Onboard and educate partners on First Title's products, referral pathways and support model
• Deliver presentations and practical engagement activities that build partner confidence and referral activity

3. Sales Pipeline and Reporting

• Maintain disciplined CRM, pipeline management, activity planning and regular reporting
• Track progress from prospect to active referrer and use insight to prioritise next steps

4. Account Growth and Market Engagement

• Manage new and developing partner accounts to strengthen engagement and referral consistency
• Identify expansion opportunities across offices, teams and referral channels
• Represent First Title at relevant events

5. Collaboration and Commercial Judgement

• Work with internal stakeholders to support partners, resolve issues and improve sales enablement
• Share market feedback and prioritise activity toward commercially attractive, compliant opportunities

6. Teamwork and Behaviour

• Work collaboratively with colleagues and internal teams to achieve shared goals
• Take ownership of performance, development, follow-through and continuous improvement
• Complete mandatory training and ensure interactions reflect the Group's values

What a Successful BDM Looks Like

• Proactively owns the Queensland territory and creates new partner opportunities
• Builds credibility quickly with property, legal, lending and referral partner audiences
• Balances new business acquisition with partner activation and ongoing engagement
• Maintains strong pipeline discipline, follow-up and sales reporting
• Focuses time on sustainable referral volume and commercial value

Key Success Measures

• New referral partners identified, won, onboarded and activated
• Growth in referral activity, policy volume, revenue and contribution
• Pipeline quality, conversion rates, sales activity and CRM discipline
• Partner engagement, retention, expansion and market feedback quality

Requirements

Essential:

• 2–5 years' business development, partnership/referral sales or account growth experience, ideally within property, legal, conveyancing, mortgage, insurance, financial services or professional services
• Proactive hunter mindset with demonstrated ability to prospect, build trust and convert new referral relationships autonomously
• Understanding of the residential property ecosystem, or ability to quickly build credibility in this market
• Strong communication, presentation and consultative selling capability
• Disciplined approach to CRM, pipeline management, territory planning and sales reporting
• Commercial judgement, resilience, organisation and ability to work independently while collaborating effectively
• Willingness and ability to travel as required

Desirable:

• Experience in title insurance, property law, conveyancing, mortgage broking, real estate, banking or professional services
• Existing relationships within the property, legal, lending or referral partner market
• Tertiary qualifications in business, law, property, conveyancing or a related discipline
• Experience delivering partner education, presentations, events or referral activation programs

Our Values

At First Title, we aim to create a high-performance culture based on collaboration, transparency, and accountability. When performing your role, you need to ensure you are demonstrating our values:

Teamwork — We operate as a team. We are empowered, accountable and respectful of each other.

Integrity — We do what is right. We are open, honest and transparent. We say what we mean, and we mean what we say.

Commitment — We deliver on our promises and agreements on time, every time.

Service — We passionately deliver the highest quality solutions to our internal and external partners through operational excellence and innovation.

What We Offer

By choice, we don't simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work.

First American is an equal opportunity employer in every sense of the term. We're committed to supporting your personal and professional growth through meaningful benefits, recognition programs, and a workplace culture that values wellbeing, connection, and development across Australia and New Zealand.

Benefits include:

• Employee Assistance Program (EAP)
• Employee Referral Program
• Flu Vaccination Program
• Fundraising Challenges
• Social Teams & Events
• Tenure Recognition Program
• Rewards and Recognition Program
• Training & Development
• Discounted First Title Insurances

Work Health and Safety

• Understand and comply with the Group's Safety and Wellbeing policy
• Take reasonable care for personal safety and the safety of others
• Report hazards, incidents and near misses promptly