Senior Strata Manager

Senior Strata Manager

Company: Strata Sense Pty Limited Location: Surry Hills, Sydney NSW Salary: Competitive Salary Package

About the Role

At Strata Sense, we shape communities, elevate standards, and redefine what exceptional strata service looks like. We're seeking a Senior Strata Manager who brings vision, accountability, and a deep commitment to service that leaves a lasting impression. You anticipate risks before they arise, think beyond individual schemes, and lead others by example.

Key Responsibilities

• Run with confidence: Independently manage a portfolio of residential and mixed-use schemes with clarity, compliance, and professionalism
• Plan with purpose: Develop long-range strategies for high-value buildings, addressing lifecycle maintenance, risk, and governance
• Facilitate decision-making: Present options clearly and guide committees through informed, compliant choices
• Resolve with empathy: Handle owner queries and disputes—both routine and complex—with maturity, clarity, and care
• Lead by example: Set the tone for professionalism, client rapport, and accountability. Support peers through tricky situations with calm leadership
• Coach and elevate: Share your knowledge generously. Offer feedback and informal coaching to help others grow
• Mitigate risk: Proactively identify and address risks across your portfolio. Protect client relationships and uphold Strata Sense's reputation
• Ensure excellence: Guarantee adherence to compliance, budgets, service timelines, and internal KPIs
• Liaise and connect: Maintain strong, proactive relationships with committees, owners, suppliers, and building managers

Requirements

• Strata professional with 4 years minimum of hands-on industry experience
• Class 2 Licence in strata management (NSW)
• Proven ability to manage schemes of all sizes, from boutique buildings to large, complex developments
• Experienced in handling:
• Disputes and conflict resolution with professionalism and empathy
• By-law breaches with a firm but fair approach
• Remedial works and capital upgrades, including stakeholder coordination
• Defect claims and navigating post-construction challenges
• Community Associations (CAs) and/or Building Management Committees (BMCs)
• Comfortable leading mixed-use developments with layered governance structures
• Confident communicator who builds trust through clarity, consistency, and care
• Organised, proactive, and calm under pressure—able to juggle competing priorities without compromising service

What We Offer

• Competitive salary package
• Flexible hybrid work arrangements
• Monthly RDOs
• Engaging social committee events
• Employee Assistance Program (EAP)
• A values-driven workplace where your leadership makes a difference

Contact

People & Culture Leader: Larissa Wieland Email: larissa.wieland@stratasense.com.au Mobile: 0433 810 439