Facilities Management Lead

Facilities Management Lead

Overview

Cushman & Wakefield is seeking an experienced Senior Facilities Manager to lead the strategic and operational management of a diverse Transport for NSW (TfNSW) property portfolio. This is an exciting opportunity for a facilities management professional who thrives in a fast-paced environment, enjoys building strong client relationships, and is passionate about safety, compliance, asset performance, and service excellence.

Reporting to the Account Director, you will play a key leadership role in delivering facilities and asset management services while supporting a team of Service Delivery Managers to achieve exceptional outcomes for our client.

Full-Time, Fixed-Term Contract

Key Responsibilities

Facilities & Asset Management

• Lead the delivery of facilities management services across a diverse client portfolio.
• Develop and implement strategic asset management and lifecycle plans.
• Ensure all assets are maintained in accordance with contractual, legislative, environmental, and safety requirements.
• Oversee preventative and reactive maintenance programs to minimise operational disruptions.
• Conduct portfolio reviews and identify opportunities for service improvement, innovation, and cost savings.

Client & Stakeholder Management

• Build and maintain strong relationships with client representatives and key stakeholders.
• Support the Account Director in achieving client objectives and enhancing service delivery.
• Act as the key escalation point for operational issues and critical incidents.
• Deliver exceptional customer experience through proactive communication and relationship management.

Leadership & Service Delivery

• Provide leadership, guidance, and support to a team of Service Delivery Managers.
• Drive accountability against contractual obligations, KPIs, and service level agreements.
• Foster a culture of collaboration, safety, and continuous improvement.
• Ensure seamless coordination between operational teams and shared service functions.

Financial & Commercial Management

• Manage operational budgets and expenditures within delegated authority levels.
• Oversee procurement activities, contractor engagement, purchase orders, quotations, and invoice approvals.
• Identify opportunities for cost efficiencies while maintaining service quality.

Safety, Risk & Compliance

• Champion a strong safety culture across the portfolio.
• Ensure compliance with WHS legislation, client requirements, and Cushman & Wakefield policies.
• Lead incident investigations, risk assessments, and corrective actions.
• Monitor contractor compliance and performance to maintain safe operating environments.

Essential Skills & Experience

• Extensive facilities management experience across commercial, government, infrastructure, or complex multi-site portfolios.
• Proven experience managing large-scale maintenance and asset management programs.
• Strong client relationship and stakeholder management skills.
• Demonstrated experience leading and developing operational teams.
• Sound knowledge of contractor management, procurement processes, and service delivery.
• Strong financial acumen with experience managing budgets and operational expenditure.
• Excellent communication, negotiation, and problem-solving abilities.
• Strong understanding of WHS, compliance, and risk management requirements.
• Proficiency in Microsoft Office and facilities management systems.

Desired Attributes

• Self-motivated and adaptable with a proactive approach.
• Strong organisational and project management skills.
• Ability to manage competing priorities across multiple sites.
• Strategic thinker with a focus on continuous improvement and innovation.
• Customer-focused with a commitment to operational excellence.

Why Join Cushman & Wakefield?

At Cushman & Wakefield, you'll be part of a global leader in real estate services, working alongside industry experts who are passionate about delivering exceptional outcomes for clients.

We offer:

• Career development and growth opportunities
• A collaborative and supportive team culture
• Exposure to a high-profile and critical infrastructure portfolio
• The opportunity to make a tangible impact on asset performance and service delivery
• Flexible and inclusive workplace practices

Equal Opportunities

Cushman & Wakefield is an equal opportunity employer and encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.